What to do in the first hour after property damage

Safety first. If anyone is hurt, you smell gas, see fire or downed power lines, or the structure may be unsafe, leave and call 911 or your utility first. Property can wait; people can't.

What should I do first after property damage?

Short answer: Make sure everyone is safe, then stop further damage if it is safe to do so, and photograph everything before cleanup. Then contact your insurer and get a free inspection from one local pro.

Water Damage

Stay safe from electricity first, stop the water at the source if you can, move valuables, photograph everything before cleanup, and start drying or call for water extraction as soon as possible.

Hail & Roof Damage

Wait until the storm has fully passed, stay off the roof, photograph damage from the ground (including hailstones next to a coin or ruler), cover active leaks from inside, and arrange a free roof inspection.

Tree & Storm Damage

Get everyone out of rooms under or near the tree, stay far from any wires touching it, call 911 or your utility if lines are down, photograph the damage from a safe distance, and get emergency tree removal and tarping.

Fire & Smoke Damage

Get out and call 911. Do not go back inside until the fire department says it is safe. Then contact your insurer, find a safe place to stay, and photograph damage only after officials clear the home.

Active emergency? Get immediate service. Want a head start before the next storm? Get on First in Line.